Terms and Conditions

These Terms and Conditions and the documents referred to herein (the "Terms") govern the use of this website (the "Website") and its related or connected services (collectively, the "Service").

You are advised to read these Terms carefully as they contain important information regarding your rights and obligations in connection with your use of the Website and constitute a binding legal agreement between you, our customer (the "Customer"), and us. By accessing and/or using this Website and/or the Service, whether as a guest or as a registered user with an account ("Account"), you agree to be bound by these Terms, as amended from time to time. If you do not accept these Terms in their entirety, you must immediately cease accessing the Service and using the Website.

The Service is operated by Isenwood Operations, a limited liability company incorporated in Costa Rica under company registration number 3-102-962044 (the "Company"), awaiting approval of its licence from the State of Anjouan under the Computer Gaming Licensing Act 007 of 2005, Licence No. Pending.

The Company reserves the right to revise and amend these Terms (including any documents referred to and incorporated herein) at any time and without prior notice. You are advised to review this page periodically. Amendments shall become binding and take effect immediately upon publication on the Website. If you object to any such amendment, you must immediately cease using the Service. Your continued use of the Website following publication of any amendment shall constitute your acceptance of the Terms as amended. Any bets not settled prior to the amended Terms taking effect shall remain subject to the pre-existing Terms.

By accessing the Website and using the Service, you represent, warrant, and acknowledge that at all times:

3.1. You are at least 18 years of age, or such higher age as may be required by the laws of the jurisdiction applicable to you for participation in gambling or gaming activities. The Company reserves the right to request proof of age documentation at any time.

3.2. You have full legal capacity to enter into a binding legal agreement. You must not access the Website or use the Service if you lack such legal capacity.

3.3. You are resident in a jurisdiction in which online gambling is lawful. You are not resident in, nor accessing the Service from, any jurisdiction in which online gambling is prohibited. It is your sole responsibility to ensure that your use of the Service complies with applicable law.

3.4. You shall not use a VPN, proxy, or any similar service or device to mask, manipulate, or misrepresent your true geographic location.

3.5. You are the duly authorised user of any payment method used in connection with your Account.

3.6. All payments made to the Company shall be made in good faith. You shall not attempt to reverse, cancel, or otherwise cause the reversal of any payment by any third party.

3.7. You acknowledge that when placing bets, you may lose some or all funds deposited into the Service in accordance with these Terms, and you accept full responsibility for any such loss.

3.8. You shall not use any information obtained in breach of any applicable legislation when placing bets.

3.9. You are acting solely on your own behalf as a private individual and not as an agent for, or on behalf of, any third party, nor for any commercial purpose.

3.10. You shall not attempt to manipulate any market or element within the Service in bad faith or in any manner that adversely affects the integrity of the Service or the Company.

3.11. You shall act in good faith at all times in connection with your use of the Service and in respect of all bets placed.

3.12. Neither you nor, where applicable, your employees, employers, agents, or family members are registered as an Affiliate under the Company's Affiliate programme.

4.1. You are prohibited from using the Service in the following circumstances:

4.1.1. If you are under the age of 18 years (or below the age of majority as stipulated by the laws of the jurisdiction applicable to you), if you lack the legal capacity to enter into a binding agreement, or if you are acting as an agent for or on behalf of any person under 18 years of age (or below the applicable age of majority);

4.1.2. If you are resident in a jurisdiction in which access to online gambling is prohibited;

4.1.3. If you are a resident of, or are accessing the Website from, any of the following Restricted Territories:

• Austria
• Costa Rica
• France and its territories
• Germany
• Netherlands and its territories
• South Africa
• Spain
• Union of Comoros
• United Kingdom
• USA and its territories
• All FATF Blacklisted countries
• Any other jurisdiction deemed prohibited by the Anjouan Offshore Finance Authority

4.1.4. To collect usernames, email addresses, or any other personal data of other Customers by any means, including but not limited to the transmission of unsolicited communications or the unauthorised framing of, or linking to, the Service;

4.1.5. To disrupt, unduly affect, or interfere with the activities of other Customers or the general operation of the Service;

4.1.6. To disseminate unsolicited commercial advertisements, affiliate links, or other forms of solicitation, which may be removed from the Service without notice;

4.1.7. In any manner which, in the Company's reasonable opinion, could be construed as an attempt to: (i) defraud the Service or any other Customer; or (ii) collude with any other Customer to obtain a dishonest advantage;

4.1.8. To scrape the Company's odds or to infringe any of the Company's Intellectual Property Rights; or

4.1.9. For any unlawful or illegal purpose whatsoever.

4.2. You may not sell, transfer, or otherwise dispose of your Account to any third party, nor may you acquire an Account from a third party.

4.3. The transfer of funds between player Accounts is strictly prohibited.

4.4. The Company reserves the right to immediately terminate your Account upon written notice in the event that you use the Service for any unauthorised purpose. The Company further reserves the right to pursue legal action against you in appropriate circumstances.

4.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers, and members of the immediate family of each of the foregoing, are prohibited from using the Service for real-money wagering without the prior written consent of the Company Director or CEO. Any Account found to be in breach of this provision will be immediately terminated and all bonuses and winnings will be forfeited.

By using the Service, you agree and acknowledge that:

5.1. The Company reserves the right to refuse any registration application at its sole discretion and without any obligation to provide reasons for such refusal.

5.2. Prior to using the Service, you must personally complete the registration process and accept these Terms in full. In order to place bets or withdraw funds, you may be required to complete a verification process, which may include the submission of valid proof of identity and such other documentation as the Company deems necessary, including but not limited to a government-issued photo ID (such as a passport, driver's licence, or national identity card) and a recent utility bill confirming your name and residential address. The Company reserves the right to suspend wagering or restrict Account functionality pending receipt of the required documentation. This process is conducted in accordance with applicable gaming regulations and anti-money laundering legislation. You will also be required to fund your Account using the payment methods specified on the Website.

5.3. You are required to provide accurate and complete contact information, including a valid email address (your "Registered Email Address"), and to keep such information current. It is your responsibility to maintain up-to-date contact details on your Account. Failure to do so may result in your failure to receive important Account-related notifications, including amendments to these Terms. The Company communicates with Customers exclusively via their Registered Email Address. Each Customer is solely responsible for maintaining the security and integrity of their Registered Email Address and for preventing unauthorised access thereto. The Company shall bear no liability for any damages or losses arising from communications conducted via the Registered Email Address. Any Customer whose Registered Email Address is unreachable by the Company will have their Account suspended until a valid address is provided. The Company reserves the right to immediately suspend your Account and pursue legal action if you intentionally provide false or inaccurate personal information.

5.4. You are permitted to maintain only one Account with the Service. The Company reserves the right to immediately close any Account where it is determined that multiple Accounts have been registered, including Accounts operated through representatives, relatives, associates, affiliates, related parties, connected persons, or third parties acting on your behalf.

5.5. For the purposes of identity verification and financial due diligence, the Company may request additional personal information or engage third-party verification providers. Where personal information is obtained from third-party sources, you will be notified accordingly.

5.6. You are required to keep your Account password strictly confidential. The Company is entitled to assume that any bets, deposits, or withdrawals made using your Account credentials have been made by you. You are advised to change your password regularly and not to disclose it to any third party. You bear sole responsibility for maintaining the security of your password. You may log out of the Service at the conclusion of each session. If you suspect that your Account has been compromised or that your password has been obtained by an unauthorised third party, you must notify the Company immediately. The Company will suspend your Account upon becoming aware of any such incident. You remain responsible for all activity conducted on your Account, including activity by unauthorised third parties, until such time as the Company is notified.

5.7. You must not transmit any content or information from the Service to any other Customer or third party by way of screen capture or any similar method, nor display such content in a frame or in any manner inconsistent with how it would appear if accessed directly via the Service's URL.

5.8. Upon registration, you will have access to all currencies available on the Website, which will govern your deposits, withdrawals, and bets in accordance with these Terms. Where a payment method does not support a particular currency, a processing currency will be displayed together with a currency conversion calculator.

5.9. The Company is under no obligation to open an Account for any applicant. The Website's registration page constitutes an invitation to treat only. The decision to open an Account rests entirely within the Company's sole discretion, and the Company is under no obligation to provide reasons for any refusal.

5.10. Following receipt of your registration application, the Company may request further information and/or documentation as required to fulfil its regulatory and legal obligations.

6.1. Accounts may operate in multiple currencies. All Account balances and transaction records will be displayed in the currency applicable to each transaction.

6.2. The Company does not extend credit for use of the Service.

6.3. The Company reserves the right to close or suspend an Account where you are not, or where the Company reasonably believes you are not, complying with these Terms, or where closure or suspension is necessary to preserve the integrity or fairness of the Service, or where the Company has other reasonable grounds to do so. Prior notice may not always be possible. Where an Account is closed or suspended due to non-compliance with these Terms, the Company may cancel and/or void any outstanding bets and withhold funds held in the Account, including any deposits.

6.4. The Company reserves the right to close or suspend any Account without prior notice and to return all funds held therein. Contractual obligations that have already matured will, however, be honoured.

6.5. The Company reserves the right to refuse, restrict, cancel, or limit any wager at any time and for any reason, including where a bet is reasonably suspected to have been placed fraudulently or in an attempt to circumvent the Company's betting limits or system regulations.

6.6. Any amount mistakenly credited to your Account remains the property of the Company. Upon becoming aware of any such error, the Company will notify you and the relevant amount will be debited from your Account.

6.7. In the event that your Account balance becomes overdrawn for any reason, you shall be indebted to the Company for the amount of the overdraft.

6.8. You are required to notify the Company promptly upon becoming aware of any error in relation to your Account.

6.9. The Company encourages responsible gambling. Gambling is intended solely for entertainment purposes, and you should cease gambling if it is no longer enjoyable. You should not wager funds that you cannot afford to lose. If you believe you may have lost control of your gambling, the Company offers a self-exclusion facility. To activate self-exclusion, please submit a written request to the Customer Support Department from your Registered Email Address stating that you wish to SELF-EXCLUDE. This request will take effect within 24 hours of receipt, following which your Account will be disabled until further notice.

6.10. You may not transfer, sell, pledge, or otherwise encumber your Account or any assets associated therewith to any third party. This prohibition extends to, but is not limited to, the transfer of winnings, deposits, bets, rights, and/or claims, whether by way of encumbrance, assignment, usufruct, trading, brokering, hypothecation, gifting, or any other arrangement involving a fiduciary or third party, whether natural or legal.

6.11. Should you wish to close your Account, please submit a written request from your Registered Email Address to the Customer Support Department via the relevant links on the Website.

7.1. All deposits must be made from a bank account, payment system, or credit card registered in your own name. Deposits made in a currency other than your Account currency will be converted at the daily exchange rate published by oanda.com, or at the prevailing rate applied by the Company's bank or payment processor, as applicable. Please note that certain payment systems may apply additional currency conversion fees, which will be deducted from the deposited amount.

7.2. Fees and charges applicable to deposits and withdrawals are set out on the Website. In most cases, the Company absorbs transaction fees for deposits to your Account. You remain responsible for any bank charges imposed by your own financial institution in connection with deposits made to the Company.

7.3. The Company is not a financial institution. Credit and debit card deposits are processed by third-party electronic payment processors and are not processed directly by the Company. Deposits by credit or debit card will only be credited to your Account upon receipt of an authorisation code from the relevant card-issuing institution. In the absence of such authorisation, your Account will not be credited.

7.4. You agree to pay in full all amounts due to the Company or its payment providers in connection with your use of the Service. You further agree not to initiate any charge-backs or otherwise reverse or cancel any deposit. In the event of any such charge-back, cancellation, or reversal, you shall reimburse the Company for the full amount of the deposit together with any costs incurred in recovering such funds. Any winnings derived from wagers funded by charged-back amounts will be forfeited. You acknowledge that your player Account is not a bank account and is not guaranteed, insured, or protected by any deposit protection or banking insurance scheme in any jurisdiction. No interest accrues on funds held in your Account.

7.5. By entering a bonus code during a deposit, you agree to the Company's General Bonus Terms and the specific terms applicable to the relevant bonus offer.

7.6. Funds derived from criminal, illegal, or unauthorised activities must not be deposited with the Company.

7.7. Where you make a deposit by credit card, you are advised to retain copies of all transaction records and a copy of these Terms.

7.8. Online gambling may be unlawful in the jurisdiction in which you are located. If this is the case, you are not authorised to use your payment card to make deposits on this Website. It is your sole responsibility to ascertain and comply with the laws governing online gambling in your country of domicile.

8.1. You may withdraw any unutilised and cleared funds from your Account by submitting a withdrawal request in accordance with the Company's withdrawal conditions. The minimum withdrawal amount per transaction is USD $10 (or the equivalent in your Account currency), except in the case of account closure, where the full available balance may be withdrawn.

8.2. All deposits must be wagered a minimum of one time (1x the deposit amount) before any withdrawal may be processed. You will be unable to withdraw any funds until this requirement has been satisfied in full. This condition applies to each deposit individually and constitutes a mandatory anti-money laundering control. Progress toward meeting this requirement may be tracked within your account.

8.3. The Company reserves the right to request photographic identification, proof of address, or to conduct such additional verification procedures as it deems necessary (including but not limited to selfie verification or a verification call) prior to processing any withdrawal. The Company further reserves the right to conduct identity verification at any point during the Customer relationship.

8.4. All withdrawals must be made to the same debit card, credit card, bank account, or payment method used to fund your Account. The Company may, at its sole discretion, permit withdrawals to an alternative payment method, subject to additional security checks.

8.5. If you wish to withdraw funds but your Account is inaccessible, dormant, locked, or closed, please contact the Customer Service Department.

8.6. Where your Account balance is at least ten (10) times the total value of your deposits, your monthly withdrawal limit will be capped at USD $5,000 (or the currency equivalent). In all other cases, the maximum withdrawal amount per calendar month is USD $10,000.

8.7. The Company cannot guarantee the successful processing of withdrawals or refunds where you are found to be in breach of the Restricted Use provisions set out in Clauses 3.3 and 4.

8.8. Large Payout Verification. Withdrawals exceeding USD $10,000 (or the currency equivalent) may be subject to additional verification by the relevant third-party game provider prior to processing. This verification is a contractual and regulatory compliance obligation imposed on the Company by its game suppliers and may require up to seventy-two (72) hours in addition to standard withdrawal processing times. Affected Customers will be notified promptly where such verification is required.

9.1. You are solely responsible for all amounts owed to the Company. All payments must be made in good faith, and you must not attempt to reverse, cancel, or cause the reversal of any payment by a third party in order to avoid a legitimately incurred liability. You shall indemnify the Company against any charge-backs, payment denials, or reversals and any losses suffered by the Company as a result thereof. The Company reserves the right to impose an administration fee of USD $50 (or the currency equivalent) per charge-back, denial, or reversal of payment.

9.2. The Company reserves the right to engage third-party electronic payment processors and/or merchant banks to process payments. By using the Service, you agree to be bound by the terms and conditions of such processors, provided that those terms are made available to you and do not conflict with these Terms.

9.3. All transactions conducted on the Website may be subject to review for the purposes of preventing money laundering and the financing of terrorism. Suspicious transactions will be reported to the relevant regulatory authorities.

10.1. In the event of an error or malfunction in the Company's systems or processes, all affected bets shall be rendered void. You are obliged to notify the Company immediately upon becoming aware of any error in connection with the Service. The Company shall not be liable to you or any third party for any direct or indirect costs, expenses, losses, or claims arising from communication or system errors, software bugs, or viruses occurring in connection with the Service or any payments made as a result of a system defect. The Company reserves the right to void all affected bets and to take such further action as may be necessary to rectify any such error.

10.2. The Company endeavours to ensure the accuracy of all posted lines. However, where a bet is accepted at odds that are materially different from those available in the general market at the time the bet was placed, or that are clearly erroneous having regard to the probability of the relevant event, the Company reserves the right to cancel or void that wager, including any wager placed after the commencement of the relevant event.

10.3. The Company reserves the right to recover from you any amount overpaid and to make such adjustments to your Account as are necessary to correct any error, including where a price has been posted incorrectly or where an event result has been recorded in error. Where your Account holds insufficient funds to cover any such adjustment, the Company may demand payment of the outstanding amount. The Company further reserves the right to cancel, reduce, or delete any pending wagers, whether or not placed using funds arising from the relevant error.

11.1. The outcome of an event shall be determined as at the date of settlement, and the Company will not recognise protested or overturned decisions for wagering purposes.

11.2. All posted results shall be deemed final after the expiry of 72 hours from the time of posting. No queries will be entertained after this period. Within the 72-hour period, results may only be amended in cases of human error, system error, or inaccuracy in the source data.

11.3. Minimum and maximum wager limits applicable to all events are determined by the Company and are subject to change without prior notice. The Company also reserves the right to apply individual Account-level wagering limits.

11.4. Customers are solely responsible for all transactions conducted on their Accounts. Once a transaction has been completed, it cannot be amended. The Company accepts no responsibility for missing or duplicate wagers and will not consider discrepancy requests on such grounds.

11.5. The Company reserves the right to remove any events, markets, or other products from the Website at any time.

12.1. All communications and notices to be given by you to the Company under these Terms shall be submitted via the Customer Support form on the Website.

12.2. All communications and notices to be given by the Company to you under these Terms shall, unless otherwise specified, be posted on the Website and/or sent to the Registered Email Address held on record for the relevant Customer. The method of communication shall be at the Company's sole and exclusive discretion.

12.3. All communications and notices under these Terms shall be in writing in the English language and shall be sent to and from the Registered Email Address associated with your Account.

12.4. The Company may, from time to time, contact you by email to provide information regarding betting, promotional offers, and other matters relating to the Service. By accepting these Terms upon registration, you consent to receiving such communications. You may withdraw your consent and opt out of receiving promotional communications at any time by submitting a request to the Customer Support Department.

The Company shall not be liable for any failure or delay in the provision of the Service arising from a Force Majeure event, being any event reasonably beyond the Company's control notwithstanding the exercise of reasonable preventative measures, including but not limited to: an act of God; trade or labour dispute; power failure; act, omission, or failure of any government or regulatory authority; obstruction or failure of telecommunications services; or any other delay or failure attributable to a third party. In such circumstances, the Company reserves the right to cancel or suspend the Service without incurring any liability.

14.1. To the fullest extent permitted by applicable law, the Company shall not be liable to you for any reasonably foreseeable loss or damage, whether direct or indirect, arising from the Company's failure to perform its obligations under these Terms, unless such failure constitutes a breach of a duty imposed by law (including liability for death or personal injury caused by the Company's negligence). The Company shall not be liable where such failure is attributable to: (i) your own conduct or fault; (ii) the acts or omissions of a third party unconnected with the Company's performance of these Terms; or (iii) any event which neither the Company nor its suppliers could reasonably have foreseen or prevented. The Service is provided for consumer use only and the Company shall not be liable for any business losses of any kind.

14.2. In the event that the Company is found liable under these Terms, the Company's total aggregate liability to you shall not exceed the lesser of: (a) the value of the bets and/or wagers placed via your Account in respect of the bet, wager, or product giving rise to the liability; or (b) USD $500 in aggregate.

14.3. The Company strongly recommends that you: (i) verify the suitability and compatibility of the Service with your computer equipment prior to use; and (ii) take reasonable precautions to protect your device against malicious software, including by installing appropriate anti-virus protection.

15.1. Where the Company suspects, or receives notification, that you are or were under 18 years of age (or below the applicable age of majority) at the time any bets were placed through the Service, your Account will be immediately suspended to prevent further wagering or withdrawals pending investigation. The Company will investigate the matter, including whether you have been acting as an agent for or on behalf of an underage person. Where it is determined that you: (a) are currently under 18 years of age or below the applicable age of majority; (b) were under 18 years of age or below the applicable age of majority at the relevant time; or (c) have been placing bets as an agent for or on behalf of an underage person, the following consequences shall apply:

• All winnings credited or due to be credited to your Account will be retained by the Company;
• All winnings derived from bets placed whilst underage must be repaid to the Company on demand. Failure to comply will result in the Company taking steps to recover all associated costs; and/or
• Any deposits held in your Account that do not constitute winnings will be returned to you or retained until you reach the age of 18, at the Company's sole discretion. The Company reserves the right to deduct applicable payment transaction fees from any amount returned, including fees for deposits previously absorbed by the Company.

15.2. This provision applies equally where you are over 18 years of age but are placing bets from a jurisdiction that prescribes a higher minimum age for lawful gambling, and you are below that minimum age.

15.3. Where the Company suspects that you are in breach of this Clause or are seeking to exploit its provisions for fraudulent purposes, the Company reserves the right to take all necessary action, including referral to the relevant law enforcement authorities.

The Company will pursue all available criminal and contractual remedies against any Customer found to have engaged in fraud, dishonesty, or criminal conduct. Payment will be withheld from any Customer where such conduct is suspected. The Customer shall indemnify the Company and shall be liable to pay, on demand, all costs, charges, and losses sustained or incurred by the Company (including direct, indirect, and consequential losses, loss of profit, loss of business, and loss of reputation) arising directly or indirectly from the Customer's fraudulent, dishonest, or criminal conduct.

17.1. Any unauthorised use of the Company's name, logo, or branding may result in legal proceedings being commenced against you.

17.2. As between the Company and you, the Company is the sole and exclusive owner of all rights in and to the Service, its technology, software, business systems (the "Systems"), and its odds. You must not use your Account profile for any commercial purpose. The Company reserves the right to remove or reclaim any Account username or nickname that it deems inappropriate.

17.3. You may not use the Company's URL, trademarks, trade names, trade dress, logos (the "Marks"), and/or odds in connection with any product or service other than those of the Company, in any manner likely to cause confusion among Customers or the general public, or in any manner that disparages the Company.

17.4. Except as expressly provided in these Terms, neither the Company nor its licensors grant you any express or implied rights, licence, title, or interest in or to the Systems or the Marks, all of which are expressly reserved by the Company and its licensors. You agree not to use any automated or manual means to monitor or copy any web pages or content within the Service. Any unauthorised use or reproduction may result in legal proceedings being commenced against you.

18.1. Subject to these Terms and your compliance therewith, the Company grants you a non-exclusive, limited, non-transferable, and non-sublicensable licence to access and use the Service solely for your personal, non-commercial purposes. This licence terminates automatically upon the termination of these Terms.

18.2. Except in respect of your own content, you may not, under any circumstances, modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or otherwise exploit the Service or any content or software contained therein, except as expressly permitted by the Company in these Terms or on the Website. No information or content available through the Service may be modified, altered, merged with other data, or published in any form, including by way of screen or database scraping or any other activity intended to collect, store, reorganise, or manipulate such information or content.

18.3. Any breach of this Clause may also constitute an infringement of the Company's or a third party's intellectual property or other proprietary rights, and may expose you to civil liability and/or criminal prosecution.

19.1. For the protection of all Customers, the posting of any content on the Service, or conduct in connection with the Service, that is unlawful, inappropriate, or otherwise undesirable is strictly prohibited ("Prohibited Behaviour").

19.2. Where you engage in Prohibited Behaviour, or where the Company determines in its sole discretion that you are engaging in Prohibited Behaviour, your Account and/or access to the Service may be terminated immediately and without notice. Legal action may be taken against you by other Customers, third parties, regulatory or enforcement authorities, and/or the Company.

19.3. Prohibited Behaviour includes, but is not limited to, using the Service to: promote or disseminate information known to be false, misleading, or unlawful; engage in any unlawful or illegal activity; cause harm to minors in any way; transmit or make available content that is unlawful, harmful, threatening, abusive, defamatory, vulgar, obscene, hateful, or racially or ethnically objectionable; transmit or make available content that infringes any third party's intellectual property rights; transmit or make available content containing software viruses or other malicious code; interfere with, disrupt, or reverse engineer the Service; retrieve or index any information through automated means; participate in any activity that results in another Customer being defrauded; transmit unsolicited advertising or spam; create Accounts by automated means or under false pretences; or impersonate another Customer or third party.

The foregoing list of Prohibited Behaviour is not exhaustive and may be updated by the Company at any time. The Company reserves the right to investigate and take all such action as it deems appropriate, including the removal of content and/or termination of Accounts.

The Service may contain links to third-party websites that are not maintained by or affiliated with the Company and over which the Company has no control. Such links are provided solely for the convenience of Customers and have not been investigated, monitored, or verified by the Company for accuracy or completeness. The inclusion of any link does not imply endorsement of, or affiliation with, the linked website or its content or operators. The Company accepts no responsibility for the availability, accuracy, completeness, accessibility, or usefulness of any third-party website. When accessing third-party websites, you are advised to take appropriate precautions, including reviewing the relevant privacy policy and terms of use.

21.1. Any concerns or queries regarding these Terms should be directed to the Customer Service Department via the relevant links on the Website. All communications should be sent from your Registered Email Address.

21.2. Notwithstanding the foregoing, the Company accepts no liability whatsoever to you or any third party in connection with its response to, or any action taken in respect of, any complaint received.

21.3. Where a Customer is dissatisfied with the settlement of a bet, the Customer should submit full details of their grievance to the Customer Service Department. The Company will use its reasonable endeavours to respond to such queries within a reasonable timeframe and, in any event, within 28 days of receipt.

21.4. Disputes must be submitted within three (3) days of the date on which the relevant wager was settled. No claims will be considered after the expiry of this period. Customers are solely responsible for all transactions conducted on their Accounts.

21.5. In the event of a dispute between you and the Company, the Customer Service Department will endeavour to reach an agreed resolution. Where the Customer Service Department is unable to resolve the matter, it will be escalated to senior management.

21.6. Where all reasonable efforts to resolve a dispute to the Customer's satisfaction have been exhausted, the Customer shall have the right to refer the matter to arbitration.

You may not assign these Terms or any of your rights or obligations hereunder without the prior written consent of the Company, which shall not be unreasonably withheld. The Company may, without your consent, assign all or any part of its rights and obligations under these Terms to any third party, provided that such third party is capable of delivering a service of substantially equivalent quality, by posting written notice of such assignment on the Website.

If any provision of these Terms is held by a competent authority to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable in accordance with the original intent of the parties, to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

Without prejudice to any other remedies available to the Company, the Company may suspend or terminate your Account and discontinue the provision of the Service to you, without prior notice, where the Company reasonably determines that you have breached any material term of these Terms. You will, however, be promptly notified of any such action taken.

25.1. Term of Agreement. These Terms shall remain in full force and effect for so long as you access or use the Service or maintain an Account or visit the Website. These Terms shall survive the termination of your Account for any reason.

25.2. Gender and Interpretation. Words importing the singular shall include the plural and vice versa. Words importing the masculine gender shall include the feminine and neuter genders and vice versa. References to persons shall include individuals, partnerships, associations, trusts, unincorporated organisations, and corporations.

25.3. Waiver. No waiver by the Company, whether by conduct or otherwise, of any breach or threatened breach of these Terms shall be binding upon the Company unless made in writing and duly executed by an authorised representative of the Company. Unless otherwise stated in the written waiver, any waiver shall be limited to the specific breach to which it relates. The failure of the Company to enforce any provision of these Terms at any time shall not be construed as a waiver of that provision or of the Company's right to enforce it at any subsequent time.

25.4. Acknowledgement. By accessing or using the Service, you confirm that you have read, understood, and agreed to be bound by each and every provision of these Terms. You hereby irrevocably waive any future argument, claim, demand, or proceeding inconsistent with anything contained in these Terms.

25.5. Language. In the event of any discrepancy between the English language version of these Terms and any translation thereof, the English language version shall prevail.

25.6. Governing Law. These Terms are governed exclusively by the laws in force in the State of Anjouan in the Union of Comoros.

25.7. Entire Agreement. These Terms constitute the entire agreement between you and the Company with respect to your access to and use of the Service and supersede all prior agreements, representations, and communications, whether oral or written, relating to the subject matter hereof.